How can we help?
Get help with scan results, purchases, privacy questions, and the right next step when a piece needs more than a first-pass AI read.
Email Support
Best route for scan issues, account questions, privacy requests, and general product support.
support@antiqscope.comBrowse FAQ
Start with the common answers on subscriptions, result limits, and what AntiqScope can and cannot tell you.
Open FAQBilling & Pricing
Review free scan limits, premium plans, and the Apple-managed billing flow behind cancellation and renewals.
Open PricingNeed the app or the listing?
Use the standard download handoff or open the App Store listing directly if you are ready to install.
Best Route By Question Type
Scan Or Result Questions
Email support@antiqscope.com with a short description, screenshots of the result if possible, and what looks wrong, incomplete, or too uncertain.
Billing, Cancellation, And Refunds
Apple manages purchases, cancellations, and refunds. Use iPhone subscription settings to cancel, Restore Purchases inside the app to recover access, and Apple's refund flow when you need a billing review.
Privacy Or Policy Requests
Use the same support email for privacy, data, and policy questions. The About, Privacy, and Terms pages explain how scan images, local history, analytics, and entitlement data are handled.
Common Questions
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name at the top, then tap Subscriptions. Find AntiqScope and tap Cancel Subscription.
How do I restore my purchase?
Open AntiqScope, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.
How do I request a refund?
Refunds are handled by Apple rather than by AntiqScope directly. Use reportaproblem.apple.com with the Apple ID that made the purchase.
What happens to my scan image when I submit it?
The image you choose is used to validate and process the scan so AntiqScope can return a result. The app also keeps local scan history on your device for saved pieces and revisit flows. For the full data-handling details, including analytics, notifications, and metadata redaction, see Privacy Policy.
Why does my result look different from a listing price I found?
AntiqScope gives guidance based on visible evidence and similar secondary-market references. Condition, provenance, repairs, missing parts, and local demand can all move the real selling price. Use the result as a first-pass research tool, not a formal appraisal.
What kind of photo gives the best result?
Use one clear photo with strong light, a simple background, and any visible marks or maker details in frame. If the item has important wear, signatures, or labels, take a closer follow-up scan.
What should I include when I contact support about a bad result?
Send the result screenshot, the rough time of the scan, your device model if relevant, and a short note on whether the issue is wrong category, thin detail, missing marks, or value framing that feels off. That is usually enough for us to review the case quickly.